Introduction
Raqamyah Crowdlending CJSC Company (referred to in this Privacy Policy as 'Raqamyah' or 'We') respects your privacy and is committed to protecting your personal data. This Privacy Policy explains to you how we deal with your personal data and your privacy rights that reflect and ensure compliance with the Personal Data Protection Law adopted in the Kingdom of Saudi Arabia. By using our Platform, you agree to comply with the terms and conditions of this Policy.
You should read this Policy along with our general terms and conditions (referred to as the General Terms) and any other documents referred to in this Policy and in the General Terms.
The words set forth below and used in the Privacy Policy shall have the meanings ascribed to them according to the following:
Services mean any products, services, contents, features, technologies or tasks and all websites, applications and relevant services that are provided by us to you.
Platform mean the websites, mobile sites or other electronic means through which we provide our services.
About our Company
We are a closed joint stock company established under the laws of the Kingdom of Saudi Arabia with commercial register No. 1010449309 and tax registration No. 310204704600003 and licensed by the Saudi Central Bank with license No. (67/أ ش/202301), it headquarters is located at 3252 Prince Muhammad AbdulAziz, Al Dugaither Commercial Center number 2, Al Olaya, Riyadh 12241-6231, Kingdom of Saudi Arabia.
What is the data we collect about you?
We require you to register with us in order to access certain services provided through the platform.
During registration, we collect the following information from you:
Identity information (including your name, date of birth, National ID/Iqama number, passport information and the national address).
Contact information (including your email and your phone number)
Bank account information,bank accounts data and financial data related to our services such deposit, withdrawal, etc.
Details about your work.
Data that we collect automatically when you use our services.
When you interact with our platform or use our services, we automatically collect information about you, such as device details (including IP address, operating system, and browser type).
Geographical location data.
Documents you provide to us.
Information requested by Raqamyah to comply with laws and regulations issued by the Saudi Central Bank and other regulatory authorities, including those related to anti-money laundering (AML) and Know Your Customer (KYC) requirements.
User data collected when visiting Raqamyah's website without registration, including details such as Raqamyah's network servers, the domain name used to access the internet, the user’s internet service provider, and the user’s previous and subsequent websites visited.
Other information entered by the user such as filling complaint form or using other e-services that collect data necessary for processing requests.
Cookies
We may also use cookies to help you improve your experience as a user. For more information in this regard, please visit https://www.aboutcookies.org
Data received from third parties or publicly available sources
We may obtain your personal data from various third parties and public sources, including but not limited to the Saudi Credit Bureau (SIMAH), Bayan Credit Bureau, Thiqah Business Services, and Nafath Service. If you would like more information regarding this, please contact us using the relevant details provided in the contact section.
Personal Data Collection Sources
We collect personal data from various sources, including information directly provided by the customer, publicly available data, and data acquired through commercial channels or third parties. We also rely on databases from official authorities and authorized government sources to update or verify customer documents. Additionally, we use cookies and customer tracking technologies.
Data is also collected from authorized legal representatives, such as lawyers or guardians acting on behalf of the customer. Furthermore, we collect data during visits to Raqamyah's digital platforms, whether through the website or direct interactions, such as completing applications for the Company's services or creating an account on the digital platform to access these services.
Data collection sources also include participation in questionnaires organized by the Company and providing feedback or communication to submit a complaint or inquiries. Personal data collection is not limited to online transactions only but also includes all manual transactions made between the Company, beneficiaries and other relevant parties.
Personal Data Processing and Sharing
We process customers' personal data in accordance with the principles outlined in the Saudi Personal Data Protection Law, aiming to provide and improve the financial products and services offered by Raqamyah. This data is used to comply with the legal and regulatory requirements set by the relevant authorities, including the Saudi Central Bank. Additionally, we focus on enhancing information security and ensuring the protection of personal data to maintain its safety, while delivering high-quality services that align with Islamic Shariah provisions. In some cases, data processing is carried out to meet security or judicial requirements, or for purposes that have been explicitly and clearly approved by the customer.
When it comes to sharing and transferring personal data, we are committed to not sharing customer data with third parties except when necessary. This includes obtaining the customer's explicit consent prior to any processing and complying with the legal or regulatory obligations imposed by the relevant authorities. We also share data with service providers who assist us in delivering our services, ensuring they take adequate measures to protect the data, and only with the explicit consent of the customer. In certain cases, data may be shared with governmental and regulatory authorities upon request or when required to comply with applicable laws and regulations.
Know Your Rights
As a Raqamyah customer, you have rights under the Personal Data Protection Law. You can exercise these rights by contacting us via email or through other available communication channels.
Your rights are as follows
The right to be informed about the lawful justification for collecting your personal data and the purpose of the collection.
The right to access your personal data.
The right to request the deletion or destruction of your personal data.
The right to know how your data is being processed.
The right to withdraw your consent for processing your personal data at any time.
Technical and Regulatory Procedures and Information Security
All information we collect about you is stored on secure servers, and we have taken the appropriate technical and regulatory measures to protect your personal data. Raqamyah continuously assesses the security of its network and the adequacy of its internal information security program. Raqamyah is committed to applying strict security measures to protect customers' personal data from unauthorized access, disclosure, alteration, or destruction. These measures include the use of advanced cybersecurity technologies such as encryption, stringent access controls, and rigorous security check procedures.
Where do we store your data and how do we deal with destruction requests?
We store and process the data we collect about you on secure servers within the Kingdom of Saudi Arabia to provide the best user experience. Raqamyah is also committed to not retaining personal data unless necessary for legal and regulatory reasons, such as fulfilling operational obligations or complying with the law, court rulings, or security measures. Personal data is securely retained in accordance with the Personal Data Protection Law and the directives of the Saudi Central Bank.
When the purpose for collecting data no longer exists, or at the request of the data owner, the Company securely destroys or deletes such data. In the event of unlawful processing of personal data, the Company takes the necessary actions to rectify the situation and ensure compliance with relevant laws and regulations. When destroying data, any paper documents are appropriately disposed of, and it is ensured that the data is completely deleted from databases and systems in accordance with the legal requirements of the Saudi Central Bank and regulations related to anti-financial crimes.
How do we notify you about changes to this Privacy Policy?
We may make changes to this Policy from time to time, and when we do, we will update the information on this page. Please ensure to visit this page regularly to read the latest version of the Privacy Policy. If we make substantial changes to this Policy, we will attempt to notify you through a notice on our website, the application, or via email (change notice).
Your continued use of the Platform or our services after modifications have been made or after receiving the change notice will constitute your acceptance of any changes.
Links to websites of third parties
The Platform may contain links to websites or applications operated by third parties. If you click on one of these links, please note that each of these websites or applications has its own privacy policy, over which we have no control, and we are not responsible for their policies. Therefore, we encourage you to read the privacy notice of each website you visit when leaving the Platform.
Contact
To obtain any additional information or to exercise your rights, please contact us via the following email: contactus@raqamyah.com.